Terms of Service
These terms govern your use of the Velora online store and your purchases from it. By placing an order, you agree to them. We have kept them short and in plain language on purpose.
1. The Store
This store sells the Velora IPL hair removal handset and related accessories. Product descriptions, prices, and availability may be updated at any time. We do our best to keep all information accurate; if we discover a material error affecting your order (for example, a clearly wrong price), we will contact you before proceeding and offer a correction or a full refund.
2. Orders & Payment
An order is confirmed when you receive the order confirmation email. Payment is collected at checkout through secure third-party payment processors; we never store your full card details. We reserve the right to refuse or cancel orders that appear fraudulent, in which case any amount paid is refunded in full.
3. Shipping & Returns
Delivery takes 6–12 business days after dispatch, as described in our Shipping Policy. Returns are accepted within 30 days of delivery, as described in our Refund Policy. Those two policies are part of these terms.
4. Product Use & Safety
The Velora IPL handset is a home-use cosmetic device. It is not a medical device and results vary from person to person — IPL technology works best on light-to-medium skin tones with darker hair, and works poorly or not at all on very light (blonde, grey, red) hair or very dark skin tones. Read the included instructions fully before use, perform the patch test described in the manual, and follow the recommended usage schedule. Do not use the device on tattoos, dark moles, open skin, or around the eyes. If you are pregnant, have a skin condition, or take photosensitizing medication, consult a healthcare professional before use. Consistent use over several weeks is required to see hair reduction; we make no guarantee of permanent or universal results.
5. Warranty
The device is covered against manufacturing defects for 12 months from delivery under normal home use. Damage from drops, water exposure, or misuse is not covered. Warranty claims follow the contact process in our Refund Policy.
6. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot legally be excluded, including your statutory consumer rights in your country of residence.
7. Intellectual Property
The content of this store (texts, layout, branding) belongs to the store operator and may not be reproduced for commercial purposes without permission.
8. Contact
Questions about these terms or anything else: support@velorabody.com. We answer within 2 business days.
Last updated: August 2026.