Shipping Policy
Here is exactly what to expect after you place an order with Velora — honest timelines, no surprises.
Processing Time
Orders are processed and dispatched within 1–3 business days after payment confirmation. You will receive an email confirmation when your order is placed and another with tracking information as soon as it ships.
Delivery Time
Standard delivery takes 6–12 business days from dispatch, depending on your location. Some orders arrive faster; remote areas, customs checks, or carrier delays can occasionally add a few days. Business days exclude weekends and public holidays.
We ship from international fulfillment warehouses. This is part of how we keep the device affordable, and it is also why delivery takes days rather than hours — we would rather tell you that upfront than promise next-day delivery we cannot honor.
Tracking
Every order includes tracking. Your tracking number is emailed to you when the order ships, and it may take 2–4 business days for the first tracking events to appear while the carrier registers the parcel. If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.
Shipping Costs
Shipping costs (if any) are shown at checkout before you pay. The price you see at checkout is the full price — no hidden fees added afterwards by us.
Customs, Duties & Taxes
Depending on your country, imported goods may be subject to customs duties or local taxes determined by your local authorities. These charges, when they apply, are the responsibility of the recipient. Most orders arrive without additional charges, but we cannot guarantee it for every destination.
Wrong Address
Please double-check your shipping address at checkout. If you notice a mistake, email us immediately at support@velorabody.com — we can correct the address only before the order ships. Orders returned to sender due to an incorrect address provided by the customer can be reshipped at the customer's cost or refunded minus shipping.
Lost or Stuck Parcels
If your order has not arrived within 20 business days of dispatch, contact us. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a free replacement or issue a full refund — your choice.
Contact
Questions about your delivery? Email support@velorabody.com with your order number. We reply within 2 business days.