Privacy Policy
This policy explains what personal information Velora collects when you use this store, why we collect it, and what we do with it. Short version: we collect only what we need to sell and deliver your order, we do not sell your data, and you can ask us to delete it.
Information We Collect
- Order information: your name, shipping address, email address, phone number (if provided), and the items you purchase — collected when you place an order.
- Payment information: payments are processed by our payment providers (such as Shopify Payments or PayPal). We never see or store your full card number.
- Device information: like most websites, our store platform (Shopify) collects standard technical data — browser type, IP address, pages viewed — through cookies, used to keep the site working and to understand aggregate store performance.
- Marketing preferences: your email, only if you actively subscribe to our newsletter.
How We Use Your Information
- To process, fulfill, and ship your order, including sending order and tracking notifications.
- To answer your support requests.
- To comply with legal obligations (tax and accounting records).
- To send occasional marketing emails only if you opted in — every email includes a one-click unsubscribe link.
Who We Share Data With
We share your information only with service providers required to run the store: Shopify (our e-commerce platform), payment processors, and shipping/fulfillment partners who need your address to deliver the product. We do not sell, rent, or trade your personal information to anyone.
Cookies
The store uses cookies necessary for the shopping cart and checkout to function, plus standard analytics cookies provided by the platform. You can block cookies in your browser settings; the cart may not work without the essential ones.
Data Retention
We keep order records for as long as required for tax, accounting, and warranty purposes. Newsletter data is kept until you unsubscribe.
Your Rights
You can ask us at any time to: access the personal data we hold about you, correct it, delete it (where we are not legally required to keep it), or stop sending you marketing. To exercise any of these rights, email support@velorabody.com — we respond within a reasonable timeframe, normally under 15 business days.
Children
This store is not intended for children under 16, and we do not knowingly collect data from them.
Changes to This Policy
If we change this policy, the updated version will be posted on this page with a revised date.
Last updated: August 2026.